Maureen Horn earns platinum service award

Maureen Horn of Michael Saunders & Company’s Longboat Key South office has once again been awarded the Quality Service Certified Platinum award in recognition of her outstanding level of customer service. The award is an annual recognition of earning 100 percent client service satisfaction in 2010 as measured by Leading Research Corporation (LRC).

Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients receive a customer satisfaction survey at the end of each transaction, and the surveys are compiled by LRC. Client feedback becomes part of the agent’s credentials, and an overall satisfaction rating is displayed on a consumer Web site.

“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Larry D. Romito, president and CEO of QSC…[a] 100 percent service satisfaction record like Maureen Horn achieved is just awesome.”

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Longboat Key News

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